While we are committed to ship orders within 2 to 5 business days, most orders are actually shipped 1 days after you place your order. Order by 2PM EST on any weekday and in most cases your order will be shipped in the same day. Special order items, custom engagementrings, and personalized necklaces are shipped within 2 to 3 business days. Custom order items will have the expected shipping time listed in the description of that item. Your actual delivery may be by impacted by weather conditions, transportation delays or carrier work stoppages. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date. All jewelry orders are shipped fully insured and are packaged and checked in the presence of two employees. If there are any shortages, or if you feel that your package was tampered with, please call customer service at 1-888-400-2749 or 1-212-202-0868. It is important that you save all original packaging materials in order for us to speedily process your claim. All merchandise is fully insured at no additional cost to the customer. Shipments are F.O.B. our Distribution Center, USA. An 8.75% sales tax will be added to orders shipped to New York State.
Please note that UPS do not deliver on week-ends or holidays.
UPS delivery is not available to P.O. boxes, APO, or FPO addresses.
Special UPS rates apply to Alaska and Hawaii, and Puerto Rico.
Times listed below are transit times only, meaning that these are the delivery times once the order is picked up by the courier, not from when the order is placed.
Packages arrive within 1 to 7 business days (M-F).
USPS Ground Delivery Free
USPS Expedited Ground Delivery $7.5
UPS Two Day Delivery $20.00
UPS Overnight Delivery $30.00
Canada Ground Delivery Free
Canada Expedited $20
South America $20.00
Asia - Russia $20.00
You can always reach us at 888-400-2749 or at firstname.lastname@example.org